Copyright, Confidentiality and Ownership of Documents
ProofreadHK is dedicated to delivering a confidential, secure and efficient service. The ProofreadHK purpose-built document management system was developed to ensure security and confidentiality.
ProofreadHK does not condone, nor is it ever involved in plagiarism. Additionally, we reserve the right to decline any work that is believed to contain plagiarised content. ProofreadHK reserves the right to refuse proofreading of any document that advocates racism or discrimination, or is deemed hateful, threatening, abusive, or insulting, alongside any material which is in violation of national or international law.
Additionally ProofreadHK does not agree with or support the views of any document submitted for academic proofreading. ProofreadHK is not responsible or liable for infringement of copyright, or any defamation as a result of a document that has been proofread.
In incidences where plagiarism or discrimination are considered to be present subsequent to the acceptance of a document, proofreading will not continue, the customer will be alerted as to the situation and the serious nature of plagiarism and a refund (minus any costs incurred through administration and proofreading) will be issued.
ProofreadHK ensures that every possible expectation is exceeded in order to provide complete customer satisfaction with every single document. All documents are proofread to our extremely high and exacting standards. All our proofreaders are subjected to rigorous checks prior to working for ProofreadHK, and throughout their time with the company. However, as is inherent with the proofreading process, we cannot guarantee that all documents that have been proofread are perfect and 100% error-free.
Prior to enlisting our services, the customer should check their academic establishment's rules and regulations. ProofreadHK is not liable for any damages related to the use of the proofreading service, or any errors or inaccuracies that may appear on the website, or in a document that has been subjected to the proofreading process.
The customer is responsible for reviewing all amendments made to their document upon completion. ProofreadHK requests that if you are not satisfied with any aspect of the service that has been provided, please contact us and we will strive to make every effort to rectify the situation.
Accuracy of Personal Information
All information submitted by the customer to ProofreadHK should be accurate. The customer assumes all responsibility for any liability resulting in the falsification of personal information. ProofreadHK reserves the right to refuse service to anyone whom we believe to have falsified personal details.
Use of Personal Information
ProofreadHK reserves the right to contact its customers from time to time with information regarding its services and/or offers for the individual customer. We will not share your personal information to third parties unless the third party is our subcontractor or a member of our group of companies, who is processing personal data on our behalf securely and in accordance with our instructions.
Copyright and Ownership
All content on the ProofreadHK website and any subsidiary sites are fully protected by international trademark and copyright law; this includes all logos, images, structure, services, policies and prices. This content cannot be reproduced in any manner without written permission of ProofreadHK. The ProofreadHK website and company name alongside any subsidiaries are operated and owned by Proofreading International Limited. Any individual or business requesting to link to any ProofreadHK website should contact us for prior permission.
Refusal of service
ProofreadHK reserves the right to refuse all services to any potential customer for any reason, without explanation.
Under the circumstance where a third party makes a claim, due to or arising from the use of our services, then the customer agrees to completely indemnify ProofreadHK.
ProofreadHK strives to meet very exact deadlines and prides itself on the prompt service provided. However, ProofreadHK is not liable for any result from a delay in the service. In such an instance where a delay may be unavoidable, ProofreadHK will make every effort to contact the customer and remedy the situation. Additionally, ProofreadHK is not liable for delays in any service provided, due to unforeseen circumstances beyond the reasonable control of the company.
Termination of Contract and Service
If any or all of the Terms and Conditions are violated by a customer, ProofreadHK reserves the right to terminate all contractual and service obligations with the customer. A contract between the customer and ProofreadHK commences as soon as payment is received. Furthermore, receipt of payment confirms the customer's intention to initiate the proofreading process. If a customer wishes to cancel any services provided by ProofreadHK subsequent to payment, then they must contact us and a refund will be issued (minus any costs incurred through administration and proofreading). ProofreadHK reserves the right to cancel any contract at their discretion for any reason without explanation.
The laws of the United Kingdom of Great Britain and Northern Ireland govern ProofreadHK and all services provided.
Terms and Conditions Amendments
ProofreadHK reserves the right to change the Terms and Conditions at any time, without prior notice. In the case of amendments to the Terms and Conditions, ProofreadHK will make a conscious effort to ensure all customers are aware. However, the onus is on the customer to regularly check the Terms and Conditions.
Free Sample Abuse
ProofreadHK provides a coupon code for customers to avail of a 500 free word sample on their first order. This is a goodwill gesture to customers and the code can only be used once per customer. If this goodwill gesture is abused through the activation of multiple accounts or any other method, then ProofreadHK reserves the right to deactivate the individual's accounts; and in instances of extreme abuse, publish the duplicate free samples on our blog, resulting in their work being picked up for plagiarism. The customer will be notified prior to this action and provided with a reasonable period of time to pay for the services undertaken.
ProofreadHK maintains a fair and simple refund policy. The first step in any refund request would be to email us at firstname.lastname@example.org. From there, we will assess your request and will provide either a full refund, partial refund or account credit based on the nature of the refund request.
Refunds can take 3-5 working days to process. Therefore please allow that time to elapse before the money paid is back into your bank account or card balance. Account credit will be instantly applied and available to use via the customers ProofreadHK user account.
Here are some examples of the refunds that we provide:
- If the order has been placed by mistake. The customer must contact us ASAP as we would not be able to provide a full refund if one of our proofreaders has begun proofreading the document.
- If the customer has uploaded the document multiple times, we will provide a full refund for the duplicate orders.
- If several services have been ordered, but some by mistake, or are no longer required, we will be happy to refund you in full for those additional services minus a HKD 100 administration fee. If the proofreader has partly completed the service that has been requested for a refund, we will calculate the refundable amount.
- If you are unhappy with the proofreading service, or any of our other services, we will review your work in full. We will have the document thoroughly checked by an additional proofreader to assess whether we have met our minimum service requirements. If we have delivered a substandard service, we will work with you to agree an agreeable refund amount.
If you have any queries regarding any of the above information, please do not hesitate to contact us.